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Managing Good/Poor Performance
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Aim: The delegate will learn how to distinguish between good and poor performance and monitor accordingly.
By the end of this module the delegate can:
State the difference between competence and commitment
Assess where their team members currently sit on the competency / commitment matrix
Identify why performance potential is not reached for 3 typical individual scenarios
Recall what the typical performance gaps are
Related Modules
Theories of Motivation (2020)
Using Different Communication Styles (2020)
Handling Difficult People/Situations (2020)
KPI's and Individual & Team Performance Assessment (2020)